Your privacy is important to us
PCMatrix Electronics, Inc. operates retail stores and web sites under the names of PCMatrix Center® and PCMatrix Center®. PCMatrix Electronics, Inc. is the parent company of these companies, and as such, when you provide information to any of these entities, this information may be combined or shared between current or future PCMatrix Electronics, Inc. entities and subsidiaries.
This site is restricted to users from the United States and those not governed by privacy policies of the European Union. Users from the European Union are advised not to disclose personal information on this site.
How is personally identifiable information collected?
Customer information is collected during sales transactions primarily for customers in our stores through our in-store checkout process and other in-store contacts such as sweepstakes or contest entry forms. Information is collected through online checkout process and for customers who register at our online Preference Center. To opt-out of any communications from PCMatrix Center or other companies, refer to the subscribe/unsubscribe sections below.
What personally identifiable information is collected?
In order to provide you superior service, communicate marketing promotions which we believe will be of interest to you, and to administer our business, PCMatrix Center® retail stores and PCMatrix Center® may gather the following personal information (except where prohibited by law): salutation, name (first/middle/last), billing and shipping addresses, company name (if applicable), email address, phone/fax number (if applicable), payment type (VISA, MasterCard, Discover, Debit, Check, Cash, etc.), and other information you would provide voluntarily.
How is the collected information used?
PCMatrix Center® use your personally identifiable information to provide superior service in the following areas: to process, fulfill and track online orders and in-store pickup reservations; bill your credit card for purchases; respond to your customer service inquiries or requests; provide requested services such as rebate redemption and warranty coverage; offer information regarding products and services based on your interests or past purchases; hold contests, giveaways, drawings and promotions; administer shopping or reward club accounts; conduct and administer surveys; mail marketing/sales material via email or postal mail; set up commercial accounts; sign up for new credit card promotions; or use it for other general business purposes to further enhance our business relationship with you.
To enhance your PCMatrix Center® experience, we also collect aggregate information as to which pages you visit, search terms used, etc. - in order to measure the effectiveness of our website and identify areas for improvement (product selection, site performance and/or to streamline the purchasing processes). We also collect this information to create a more personalized online shopping experience and personalized marketing campaigns based on your preferences.
PCMatrix Center® sets a cookie on your computer to record certain information during your online visit (session). The benefit to you is the ability to save items added to your Shopping Cart and store them on our server for future reference (up to 30 days). These cookies do not gather sensitive information like your name, address, credit card number, etc., if you do not specifically give that information to us voluntarily. If you have given us that information, cookies enable us to recall it (and save you the trouble of entering it all over again) each time you visit our site.
Our web server collects the addresses of the web sites visitors came from before visiting our site, which browser was used to view our site, and search terms entered on our site. We track the pages visited to help us understand how customers use our site. This helps us make decisions on how to create a better experience for you in the future.
At your option, if you delete our cookies, you will limit our ability to personalize the site for your next visit. However, deleting a cookie will not prevent you from visiting our site and making purchases.
You can visit the Network Advertising Initiative website to opt out of third-party cookies.
Who are the third party entities with whom we may share your personally identifiable information?
Third party service providers:
PCMatrix Center® may provide your name, address and email address to reputable organizations that help us to fulfill services to you on our behalf. For example, we may use such third party service providers to authorize credit card transactions, ship packages, schedule and perform product installations, administer service programs, help us maintain records and analyze sales data, augment and improve the accuracy of our customer database, and distribute postal and email communications to you with our offers or important information on our behalf. None of these third party service providers are authorized to use your information for any purpose other than to provide the above stated services for which they contract with us to perform.
Links to Third Party Sites:
PCMatrix Center® contains certain links and ads to third party websites, such as our vendors’ websites and links to other websites intended to facilitate our customers’ shopping experience. We are not responsible or liable for the privacy practices or content found on these websites. We recommend that you check the privacy notice of each website you visit. Links to third party websites are provided solely for your convenience and any submission of data to such websites shall be at your sole risk.
Other Partner Companies
We are respectful of your preferences concerning the amount and source of mail you receive and that it is of interest to you. With this in mind, we may occasionally share your name, postal mailing address and purchase category information on a limited basis with a few trusted companies we believe would offer products or services you would value as a purchaser of consumer electronics and similar types of products. We never share email addresses or telephone numbers with any of these third-party companies. If you would prefer we not share your address information with outside partner companies, you may so indicate as noted in the unsubscribe section below.
How do I unsubscribe from PCMatrix Center sharing my information with other companies?
It's easy. Just access our Print Advertising Preference Centerto express your preferences.
Unsubscribe by Letter
Write to us and let us know what you would like to receive or not receive. You can send your letter to: Communications Department, 41000 Woodward Ave, Ste 350, Bloomfield Hills MI 48304
Note:Please be sure to include your full name, address and phone number and tell us you want us to no longer provide your name and address information to other companies. This will allow us to correctly identify you in our systems and process your request.
Unsubscribe by Email
Email us at accounts@PCMatrixcenter.com Note: Please be sure to include your full name, address and phone number and tell us you want us to no longer provide your name and address information to other companies. This will allow us to correctly identify you in our systems and process your request.
How do I subscribe to/unsubscribe from PCMatrix Center® emails or postal mailings?
There are various methods for letting us know if you would or would not like to receive PCMatrix Center® and PCMatrix Center® postal or email promotions. (Please note that if you opt out of our email marketing communications, you may still receive business-related communications such as order and shipping confirmations, product recall information or other administrative communications.)
Subscribe / Unsubscribe Online
Go to our website (www.PCMatrixcenter.com) and click on the "Email Newsletters" link. This will take you to our Email Preference Center where you can sign up to receive our various marketing promotions or request to no longer receive specified marketing promotions. All promotional emails we send you also contain a link allowing you to opt out of these specific emails in the future. Click on the relevant link and follow the simple instructions.
Subscribe / Unsubscribe by Letter
Communications Department, 41000 Woodward Ave, Ste 350, Bloomfield Hills MI 48304 Note: Please be sure to include your full name, address and phone number and tell us you want us to no longer provide your name and address information to other companies. This will allow us to correctly identify you in our systems and process your request.
Subscribe / Unsubscribe by Email
Email us at accounts@PCMatrixcenter.com
Note:Please be sure to include your full name, address, phone number and email address and tell us specifically which type of marketing communication you wish to receive or stop receiving. This will allow us to correctly identify you in our systems and process your request.
Subscribe / Unsubscribe In-Store
While visiting our retail stores, you may request to subscribe to or unsubscribe from our postal mailing lists. Please note; in order to adhere to legal guidelines involving unsubscribing from eMail, we cannot record your eMail preferences in store; this can only be accomplished through one of the other methods described above. If you opted out of receiving our postal or email marketing communications, please allow us a reasonable period of time to honor your request, as some promotions may already be in process. For email subscriptions, please allow up to a maximum of 10 business days for us to make the requested changes. Removal from our print advertising list may take up to 4 - 5 weeks, depending on the mailing cycle updating process. Of course, you always have the option to re-subscribe to our mailing lists. Simply, go to our website (www.PCMatrixcenter.com) and click on the Email Newsletters
How do we protect the security of your PCMatrix Center® order information?
PCMatrix Center® is concerned about your privacy and the security of your important personal information. We always use industry standard encryption technologies when transferring and receiving any data that you exchange with our site. We employ the same industry-standard Secure Sockets Layer (SSL) technology that is used by major banks and stock brokerage firms to conduct business via the Internet. This encryption procedure "scrambles" the information you send us and makes online transactions extremely safe.
When we transfer and receive certain types of sensitive information, such as financial information, you will be redirected to a secure server and we will notify you, depending on the type of browser you are using, through a pop-up screen or a yellow "padlock" icon displayed in the lower portion of the browser window. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse, or alteration of information that we have collected from you via this site.
For complete details, please see our Safe Shopping Promise.
How do we handle information related to children?
This site is not intended or designed to attract children under the age of 13. We do not knowingly or intentionally obtain any personally identifiable information from any person we know to be under the age of 13.
Notwithstanding the above policies, we reserve the right to disclose your personal information to appropriate third parties if we are required to do so by law or we believe that such action is necessary: to comply with legal process such as a search warrant, subpoena or court order; to protect against misuse or unauthorized use of our website and/or PCMatrix Center®; to protect PCMatrix Electronics, Inc.'s rights and property; or during emergencies, such as when we believe someone's physical safety is at risk.
VeriSign Authentic Site
Authentic Sites like PCMatrixcenter.com use a VeriSign Secure Server Digital ID to offer proof of identity, to enable secure communications and to encrypt translations with site visitors through their web browser connections. The only way to be sure of a web site's authenticity is to view the site's Digital ID. Viewing a site's ID assures that you are not being "spoofed" (i.e. the site is real and not an imposter) since it contains:
- The name of the company which owns the web site (e.g. PCMatrix Center.)
- The site's registered Internet address (e.g. www.PCMatrixcenter.com)